Miscellaneous

How do I care for my items?

Copper, Brass, and Sterling Silver will all tarnish with time and wear.  Factors such as exposure to air, moisture, and body oils may contribute to the tarnishing process.  You can easily clean the metals with copper or silver cleaning paste.  The inked letters can be re-inked using a fine permanent marker.  We recommend storing your jewelry in an air tight container or jewelry box.  Do not store your jewelry in the bathroom as the moist conditions will cause tarnishing.  We also recommend that you do not go swimming while wearing your jewelry, as this too will accelerate the tarnishing process.  Aluminum items do not tarnish, they are lightweight and hypoallergenic.

Do you have a retail location?

No, we do not have a retail location at this time.  We have a small studio that is for production only.

Do you donate to charitable causes?

Although we have charitable causes that are close to our hearts, we are not in a position to donate to every cause.  We try to do our share to make the world better by our personal donations within our community. 

When is the best time to contact you?

We try to reply to all communication within 24 hours.  Our studio is closed on Saturday and Sunday.  Any messages sent over the weekend will receive a response the following Monday.

What are your business hours?

Our studio business hours are Monday-Friday, 9:00am-5:00pm CST.

Will you use my order for social media or photographs?

Please note that Hardwear Designs reserves the right to use a photo of your item on the website, in social media, advertising, and promotions. We will not under any circumstances reveal personal information about you pertaining to the design or phrase stamped on the piece. Once your Hardwear Designs piece is completed it may be photographed for the purpose of listing the design on the website.  The rights to the piece belong to Hardwear Designs, as it is an original and artful creation.  

Is my personal information secure?

Yes, it is completely secure. We will never sell or distribute your personal information to any third party.